Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

How to return?

To start a return, you can contact us at service@namooo.com. If your return is accepted, we’ll send you a email about how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at service@namooo.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

If you need to exchange size for the same item, send us an email first at service@namooo.com.
Customers need to pay shipping fee of the exchanged items.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, Please allow 3-5 business days for your refund to be processed and then 5-10 business days for your bank to post the refund to your account. 

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.